The power of the customer journey I see every guest experience as a journey: from the first impression to the last experience. Storytelling, experience and communication play a key role in this. By telling a strong story and setting the right atmosphere, I ensure that a guest feels at home faster. This experience does not stop at words or plans on paper - I also translate storytelling into the floor. With the right details, appearance and hospitable interaction, I ensure that the story of the concept really comes alive in practice. So the guest feels the same energy and recognition everywhere. With clear and consistent communication, I make a concept recognizable and reliable. This gives confidence and makes the overall experience stronger. My goal is to create more than just a visit. I want to ensure an experience that touches, inspires and is remembered - a real wow experience.